Privacy Policy

Introduction

Paradigm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our English language tutoring services (online worldwide and face‑to‑face in Phuket, Thailand). Please read this Privacy Policy carefully.

Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you contact us, book a lesson, or use our services, we may collect personally identifiable information, such as:

Name and contact information (email, phone number, WhatsApp)
Age and language level (to tailor lessons appropriately)
Payment information (processed securely by third‑party providers)
Any information you voluntarily share during lessons or in communications

Usage Data

We may collect information about your activity on our website, including:

IP address and browser type
Pages visited and time spent on our website
Device information and operating system
Interaction with our emails and messages

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our tutoring services
Improve, personalize, and expand our offerings
Understand and analyze how you use our website and services
Develop new services, features, and functionality
Communicate with you about lessons, updates, and opportunities
Match you with suitable tutors and schedule sessions
Prevent fraud and maintain security

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our website and delivering lessons (e.g., payment processors, video conferencing tools).
Legal Requirements: When required by law or to protect our rights and safety.
Business Transfers: In connection with a merger, sale, or transfer of company assets.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to access your personal information
Right to correct inaccurate information
Right to delete your personal information
Right to restrict processing of your information
Right to data portability
Right to object to processing

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are available to learners of all ages. For students under 18, we obtain parental consent before collecting any personal information. Parents may review or delete their child's information at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.